Frequently Asked Questions
We’ve tried to answer lots of your questions here, and if you have more questions – please reach out to us – Contact Us
Getting Started
What happens at my first appointment?
Your first session is about getting to know each other. We’ll talk about what’s brought you to therapy, what you’re hoping to get out of it, and a bit about your background. There’s no pressure to share everything at once — we go at your pace. You’ll also have a chance to ask us questions and see if it feels like a good fit. If you want to go ahead, we’ll make a plan together about how we will work and when we will meet next.
How do I book an appointment?
You can book online through our website or contact us directly by email. If you’re unsure which service or therapist is right for you, get in touch and we’ll help point you in the right direction.
How do I refer someone?
If you are seeking to refer a patient, client, participant, friend or family member you can visit our Contact Us page and send the referral to us via email or fax. Please make sure you have the person’s consent to share information. Thank you.
Are your books closed? Do you have capacity?
Yes, we don’t ‘close our books’, but sometimes the wait is more than 2 months to see us. In that case, we very proactively manage our waitlist and try to fit you in sooner. Or we can help you connect with someone in our networks who can help.
Do you offer home visits?
Due to changes to NDIS funding for therapists, home visits are only offered as a once-off when physical presence is necessary for assessments or assistive technology measurement.
What ages do you work with?
We provide therapy to people from 14 yrs +
We do love to work with children, but do this in the context of work with the whole family where we support the parents to support their children.
Are you only for LGBTQIA+ people?
No. While we have particular expertise in working with LGBTQIA+ individuals and communities, we welcome everyone — including cisgender, heterosexual, and people exploring their identities, as well as families and friends of queer people.
Can I learn more about my therapist?
We’ve tried to share a lot about us in our bio pages. See Meet The Team
We’re open people and happy for you to ask us more about our lives, our experience and how we work.
Working with us
How can I find you?
We’re Suite 2A, 2-4 Flinders Pde, North Lakes. Our Contact Us page has information about how to find us and about parking on site.
Do you have qualifications?
Yes. All therapists at Reravel maintain professional allied health registration (AHPRA, AASW) with relevant university qualifications, ongoing clinical supervision, and continuing professional development.
How does online therapy work?
Sessions are conducted via password-protected Zoom video calls. Phone or text-only options are available upon request. Online therapy means you can access support from wherever you are — at home, at work, or while travelling.
Can you help with NDIS assessments and reports?
Yes. Our OT specialises in NDIS assessments, providing detailed assessment findings, recommendations, and costings to support your plan.
Can you diagnose conditions like Autism or ADHD?
We don’t provide formal diagnoses because most systems of care (Centrelink, NDIS) require a letter from a Psychiatrist (or sometimes Clinical Psychologist).
We are experienced exploring neurodivergence and mental health diagnoses using recognised assessment tools.
We can then provide reports that support a diagnosis by a Psychiatrist.
Will you write AAT/ tribunal reports?
Sometimes, depending on existing therapeutic relationships and availability for new clients.
Do you provide letters for gender affirming care?
Yes, we are frequently asked to write letters for GPs under an informed consent model of care, and are very happy to help.
We can write surgical readiness WPATH reports, however check with your surgeon as often their insurance or policies require reports by Clinical Psychologists or Psychiatrists.
Will you write court reports?
No. We do not provide legal letters or court-related documentation e.g. for Family law court, gun licence or criminal cases.
Fees and Legals
How much will it cost?
Relationships Therapy $220/hr
Individual Therapy $200/hr
Capacity Building NDIS therapy appointments $193.99/hr
After 5PM and weekends $20 after hours fee
Extended appointment $50/ 30 minutes
Letters, reports, communications and resource preparation invoiced in 15 minute intervals.
Do you have Medicare rebates?
Yes. Our Accredited Mental Health Social Worker and Occupational Therapist both accept GP referrals (e.g. under Mental Health Treatment Plans, Chronic Disease Plans).
For Medicare rebates, you must pay the invoice in full and then claim your rebate (sorry we can’t charge a ‘gap’ that’s the Medicare rules).
If you pay on the day for your appointment, we will process your Medicare rebate for you. However, if you are unable to pay on the day we will ask you to claim this rebate yourself.
Can I use my private health insurance?
Many private health funds also cover our services — but please check carefully with your provider for details on your specific plan.
We do not claim directly with Private Health funds (no HICAPS). We provide invoices for you to take to your private health funds for claiming.
What is your cancellation policy?
We provide a confirmation email and reminder emails and SMS for appointments. We give you lots of notice so that you can give us lots of notice if you change your mind so that we can offer your session to someone on our waitlist.
If you no-show on the day or cancel within 2 clear business days, we will invoice you the full fee for your appointment.
How do I pay for online appointments?
We send you an invoice by email and SMS link to pay. We do not book further appointments until previous appointments are paid and if we regularly have to chase payment we will ask to hold a card on file to charge at the time of your appointment.
Legal and Safeguarding
Are you a Registered NDIS Provider?
Yes, we are a registered provider with NDIS for therapeutic supports. We can support Plan Managed, Agency Managed and Self Managed Participants.
Can I access my records?
Yes, absolutely. You have the right to request access to your clinical records. We keep secure notes about your sessions in line with our professional and legal obligations. If you’d like a copy or have questions about what we hold, just ask.
Is what I share in therapy confidential?
Yes. What you discuss in therapy is confidential and protected by law. There are a small number of exceptions where we may be required to share information — these include situations where there is a serious risk of harm to you or someone else, where child safety concerns are identified, or where we are compelled by a court order.
We do need to communicate with your GP if you are funded under Medicare and the NDIA if you are funded under NDIS. We share information about the support we are providing you, and get written consent from you beforehand.
We’ll explain this clearly at the start of therapy so there are no surprises.
What safeguarding is in place for clients?
All of our employees have mandatory worker screening checks.
We are NDIS registered providers and must follow the NDIS Code of Conduce and Practice standards.
We are audited regularly.
Complaints?
Complaints can be made to our Directors hello@reravel.com.au, to the NDIS Commission, or to our professional bodies (AASW and AHPRA).